Dunkin Donuts/Baskin Robbins may be a chain but no two stores are alike. The owners of this establishment are great people. They are friendly and have hired a staff that reflects that same attitude. Whenever I'm in a bad mood and crave that caffeine fix I always leave here with a smile and the kids with a free munchkin or two. Thanks for keeping me sane... well as much as a mom of two can be.
(4)
Maggie N.
Terrible customer service! Not only did the cashier let my money fly away as I was handing it to him to pay for my order, he also argued with me afterwards.. I have been to this location several times and the staff DOES NOT speak fluent English. Very disappointed...
(1)
Krutch W.
Good people to do business with, they know what I us ally order every time plus free donut with my ARRP Card Go during the day a t night the drive up is lousy, the guy at night is rude and can't get order right need a new person at drive up at night!!!
(3)
Elizabeth R.
Skip this location. So I wanted to switch my hot coffee to iced coffee. According to the sign it is no extra charge. I get my receipt and I was overcharged for BOTH changes I made. I was charged an additional $1 for each coffee in each meal. The food is the same food as any other Dunkin. When I tried to explain that I was overcharged they spoke over me and said I would have to come inside. Great. Inside was chaos and no one would address my issue. The coffee and food is just not good enough to deal with this location's lack of customer service.
(1)
Athena P.
Coming to this location late at night is never a good idea. Tonight was the worst drive thru experience of all the years I've been coming here late at night. It is evident to me that the man working the drive thru has mental health issues. First when we pulled up to the intercom he rushed us with our order. We were expected to give it right away. He did not ask us if our order was complete, he just said "come to window". We thought ok, we will tell him the other item we want when we get to the window. As we are waiting by the drive thru window, we could hear this man screaming at his employees. When he came to take our payment, we asked him for another item. He then proceeded to whip a plastic spoon on the ground and start screaming even louder than before. When he came back with the rest of our order, he reprimanded us for not giving us our full order at the intercom. We explained to him that he didn't even give us a chance to do so. He then kept complaining that we held up the line, even though we were sitting there for a total of 5 minutes. Can we say ice cream nazi? Wow, I'm stunned, and will never return to this location again.
(1)
Veronica R.
I would say during the day time and afternoon this is a great place to stop for a coffee and donut, but once you go at night at this location there is one man who just is always yelling when you pull up to the drive through and he does always say "pull-up to the window" with a very bad attitude and I'm not sure if he is yelling at his employees or just on his Bluetooth, and make sure you always ask for a receipt because the man didn't even type in the computer the order and just said a very large number.. Once I asked for a receipt he then typed on the computer and the price was much less!
(3)
Anya C.
On the plus side, the place is clean and run by people who understand the words coming out of my mouth, and vice versa. Ordering is a breeze. They no longer offer my iced apple cider which I'm so sad about but the girl behind the counter made me the best iced coffee I've had in a while. Service is kinda awkwardly slow if you don't know which direction the pickup line is going so we had to wait a bit longer for our order. We'll know for next time. Overall a pretty decent experience. This may very well become our new DD.
(3)
Justin F.
This Dunkin Donuts is as good as they come.... They have a great staff that is full of smiles and always make it fun to come in. If you visit the lobby enough, they get to know your face and are very nice. I was in town for a week, and got to know they every morning on the way to LA Fitness and this is what Dunkin Donut should be. Reminds me of the core stores in Boston and how they are there. Great location, clean, bright, plenty of seating, clean bathrooms and it's also Baskin Robbins!! TRY IT!!!
(5)
Todd G.
Dirty and nasty ...don't go here. after i waited for 10 minutes so the guy working the window could do all the drive through orders we left. I also was standing there while they were doing construction and there was so much dust floating in the air when i touched the counter my hand was white... more importantly all the donuts which were 10 feet away behind the counter where in the racks on covered... i mean seriously the health inspector needs to check this place out. Service is horrible.
(1)
Savanna M.
The only dunkin donuts I will go to! Seriously they have the best food and the best drinks. Some may say "well its a franchise, they're made the same everywhere" FALSE. I've noticed at other dunkin donuts that they use solid sugar which does not dissolve in iced coffee (cold things take longer to dissolve things like sugar) this location uses liquid sugar which is perfect in iced coffees! I come here almost every morning before class and I'm never disappointed. Boyfriend and I occasionally hit up the drive-thru for a late-night coffee or snack and service is amazing both times. Place is always very clean and staff is friendly. The only thing that sort of bugs me is when I go inside the store and there's about 6-7 people sitting at a tall table, clearly they have been sitting there for a long time. It bugs me because the group is somewhat loud and rude, using foul language and pretty much screaming over each other to talk. Makes the whole atmosphere go down.
(5)
Margaret R.
This is one of the only Dunkin donuts that makes my coffee amazing every time I'm there! The coffee never tastes bitter or old, and they always make it sweet like I like it. I have never been disappointed with their iced coffee, and sometimes go out of my way just to go to this location. Other locations should really take notes!
Victoria B.
Dunkin Donuts/Baskin Robbins may be a chain but no two stores are alike. The owners of this establishment are great people. They are friendly and have hired a staff that reflects that same attitude. Whenever I'm in a bad mood and crave that caffeine fix I always leave here with a smile and the kids with a free munchkin or two. Thanks for keeping me sane... well as much as a mom of two can be.
(4)Maggie N.
Terrible customer service! Not only did the cashier let my money fly away as I was handing it to him to pay for my order, he also argued with me afterwards.. I have been to this location several times and the staff DOES NOT speak fluent English. Very disappointed...
(1)Krutch W.
Good people to do business with, they know what I us ally order every time plus free donut with my ARRP Card Go during the day a t night the drive up is lousy, the guy at night is rude and can't get order right need a new person at drive up at night!!!
(3)Elizabeth R.
Skip this location. So I wanted to switch my hot coffee to iced coffee. According to the sign it is no extra charge. I get my receipt and I was overcharged for BOTH changes I made. I was charged an additional $1 for each coffee in each meal. The food is the same food as any other Dunkin. When I tried to explain that I was overcharged they spoke over me and said I would have to come inside. Great. Inside was chaos and no one would address my issue. The coffee and food is just not good enough to deal with this location's lack of customer service.
(1)Athena P.
Coming to this location late at night is never a good idea. Tonight was the worst drive thru experience of all the years I've been coming here late at night. It is evident to me that the man working the drive thru has mental health issues. First when we pulled up to the intercom he rushed us with our order. We were expected to give it right away. He did not ask us if our order was complete, he just said "come to window". We thought ok, we will tell him the other item we want when we get to the window. As we are waiting by the drive thru window, we could hear this man screaming at his employees. When he came to take our payment, we asked him for another item. He then proceeded to whip a plastic spoon on the ground and start screaming even louder than before. When he came back with the rest of our order, he reprimanded us for not giving us our full order at the intercom. We explained to him that he didn't even give us a chance to do so. He then kept complaining that we held up the line, even though we were sitting there for a total of 5 minutes. Can we say ice cream nazi? Wow, I'm stunned, and will never return to this location again.
(1)Veronica R.
I would say during the day time and afternoon this is a great place to stop for a coffee and donut, but once you go at night at this location there is one man who just is always yelling when you pull up to the drive through and he does always say "pull-up to the window" with a very bad attitude and I'm not sure if he is yelling at his employees or just on his Bluetooth, and make sure you always ask for a receipt because the man didn't even type in the computer the order and just said a very large number.. Once I asked for a receipt he then typed on the computer and the price was much less!
(3)Anya C.
On the plus side, the place is clean and run by people who understand the words coming out of my mouth, and vice versa. Ordering is a breeze. They no longer offer my iced apple cider which I'm so sad about but the girl behind the counter made me the best iced coffee I've had in a while. Service is kinda awkwardly slow if you don't know which direction the pickup line is going so we had to wait a bit longer for our order. We'll know for next time. Overall a pretty decent experience. This may very well become our new DD.
(3)Justin F.
This Dunkin Donuts is as good as they come.... They have a great staff that is full of smiles and always make it fun to come in. If you visit the lobby enough, they get to know your face and are very nice. I was in town for a week, and got to know they every morning on the way to LA Fitness and this is what Dunkin Donut should be. Reminds me of the core stores in Boston and how they are there. Great location, clean, bright, plenty of seating, clean bathrooms and it's also Baskin Robbins!! TRY IT!!!
(5)Todd G.
Dirty and nasty ...don't go here. after i waited for 10 minutes so the guy working the window could do all the drive through orders we left. I also was standing there while they were doing construction and there was so much dust floating in the air when i touched the counter my hand was white... more importantly all the donuts which were 10 feet away behind the counter where in the racks on covered... i mean seriously the health inspector needs to check this place out. Service is horrible.
(1)Savanna M.
The only dunkin donuts I will go to! Seriously they have the best food and the best drinks. Some may say "well its a franchise, they're made the same everywhere" FALSE. I've noticed at other dunkin donuts that they use solid sugar which does not dissolve in iced coffee (cold things take longer to dissolve things like sugar) this location uses liquid sugar which is perfect in iced coffees! I come here almost every morning before class and I'm never disappointed. Boyfriend and I occasionally hit up the drive-thru for a late-night coffee or snack and service is amazing both times. Place is always very clean and staff is friendly. The only thing that sort of bugs me is when I go inside the store and there's about 6-7 people sitting at a tall table, clearly they have been sitting there for a long time. It bugs me because the group is somewhat loud and rude, using foul language and pretty much screaming over each other to talk. Makes the whole atmosphere go down.
(5)Margaret R.
This is one of the only Dunkin donuts that makes my coffee amazing every time I'm there! The coffee never tastes bitter or old, and they always make it sweet like I like it. I have never been disappointed with their iced coffee, and sometimes go out of my way just to go to this location. Other locations should really take notes!
(5)